Tuesday, November 24, 2020

New Study Finds Businesses’ Shift To Digital During COVID-19 Could Be Permanent

New Study Finds Businesses’ Shift To Digital During COVID-19 Could Be Permanent

Spotlight

ISOC Land Topped Off I-Land Bay Plaza In Pasay City

In line with its promise of “Office of the Future,” the 12-storey, 24,000 sqm premium office tower in Pasay City is designed as an energy-efficient “green” building developed to meet global standards of excellence.

UNIQLO Provides Aid To The Philippines Affected By Typhoon Rolly And Ulysses

UNIQLO donates 1 million USD in aid to Typhoon victims through SM Foundation.

CeMAP Ensures Cement Supply To Bicol Region, Isabela, Cagayan

CeMAP assures that there will be adequate supply of cement products for provinces affected by the successive typhoons that hit the country.

Quest Journal: Your All-Around Journal

Need a planner that'll match your 2021 goals? Check out the Belle de Jour's power planner!

With the Philippines remaining under varying degrees of quarantine due to COVID-19, a new Economist Intelligence Unit study for TransUnion finds businesses’ shift to digital could be permanent.

“COVID-19 has dramatically accelerated digital transformation with 78% of Philippine executives surveyed as part of our study saying their organization has changed their digital transaction process due to the pandemic,” said Pia Arellano, TransUnion Philippines president and CEO. “But all of this digital progress will be wiped out if we can’t remove these barriers to building bilateral digital trust. For instance, 70% of Philippine executives in the study who said their company changed their digital transaction process as a result of the pandemic experienced glitches.”

In addition to the above findings, nearly 84% of Philippine and 85% of global executives surveyed as part of the study said they believe smooth transactions are “essential to business survival” rather than merely a competitive edge during and after the pandemic.

The report, “New Dimensions of Change: Building Trust in a Digital Consumer Landscape,” included responses from 1,610 executives in Brazil, Canada, Chile, China, Colombia, the Dominican Republic, Hong Kong, India, the Philippines, South Africa, the U.K. and the U.S., including 115 Philippine executives. The research uncovered how technologies like artificial intelligence (AI), national digital IDs and super-apps can help overcome hurdles and possibly create new challenges to building digital trust.

New Technologies vs. Fraud

Overwhelmingly, respondents answered that: 1) biometrics will be the dominant payment customer authentication method; 2) improved fraud detection and security is the greatest benefit to using AI; and 3) a national digital ID system will help prevent consumer fraud.

Approximately 92% of Philippine and 85% of global executives say biometrics are likely to be used to authenticate the vast majority of payments in the next 10 years. About 46% of Philippine and 43% of global respondents noted that improved fraud detection and security is the greatest benefit to using AI. This was the top selection by far with smoother customer experience being the second most used answer globally at 29% worldwide and 23% in the Philippines.

Furthermore, the vast majority of executives, 84% in the Philippines and 79% globally, think national digital IDs will help fraud prevention in consumer transactions. Seven in 10 executives globally and 77% in the Philippines believe a national digital ID gives low-income groups access to consumer services they would have previously been excluded from. By industry worldwide, respondents from consumer lending and telecommunications think such IDs give lower-income groups access to services they might otherwise lack. Both industries have led the way over the last decade in reaching the community of financially underserved customers, manifested in innovations like microfinance and mobile money. The Philippine Statistics Authority says it will begin registering Filipinos for the Philippine national digital ID, “Phil ID,” in the 4th quarter of 2020.

“Ensuring consumer trust starts with preventing fraud. Our research overwhelmingly showed that biometrics, AI and national digital IDs aren’t just a fad for consumer fraud prevention. They are key for trusted commerce for the foreseeable future,” said Arellano.

Entrusting Personal Data

About 82% of Philippine and 73% of global executives believe consumers are comfortable sharing personal data with private companies. Nearly 71% of worldwide and 79% of Philippine executives believe consumers are comfortable sharing personal data with governments. Brazilian, Chinese and Dominican Republican executives have vastly differing views about whether or not consumers are willing to share data with private companies versus government bodies (more than 10% difference in each country between sharing with governments and companies). Chinese respondents believe consumers are much more comfortable sharing personal data with government bodies than companies, while Brazilian and Dominican Republican executives have the opposite belief.

“Technological innovations like AI, biometrics and national digital IDs paired with proven fraud prevention methods like device intelligence can provide a more convenient and inclusive way for consumers to transact that still protects security and privacy,” Arellano concluded.

For the survey findings and registration information for a December 3 webinar about the study, go to the TransUnion Philippines report website .

Latest News

Globe Customers Enjoy Virtual Gardening, While Raising Homeschool Kits For World Vision

As part of Globe Platinum's #ForFutureHeroes campaign, Homegrown Weekend is not only an enjoyable perk for customers but a way for them to support Filipino children in building a brighter future.

12.5K More ‘Yolanda’ Houses For Eastern Visayas

The additional housing units for Super Typhoon Yolanda victims is expected to be finished before the term of President Rodrigo Duterte ends on June 30, 2022.

VPLR Visits Caramoan 19 Nov 2020

In line with her continued efforts to help communities hit by the recent typhoons, VP Leni Robredo visited the municipality of Caramoan.

Parents Of Child Laborers In Maguindanao Get Aid

The parents of 180 poor children in BARMM have received cash assistance from the regional government to help address the perennial problem of child labor in the region.

92nd ‘Malasakit Center’ Opens In Benguet

With the new Malasakit Center in Benguet, additional financial assistancee will be given to those in need!

SMC To Open 100 Add’l RFID Installation Sites In North And South To Meet Surge In Demand

To accomodate the increased number of motorists wanting to avail of the free RFID stickers, SMC is putting up 100 additional RFID installation sites!

PRO-7 Inaugurates Molecular Lab For Covid-19 Testing

The new facility in Cebu City is now ready to accommodate RT-PCR tests for police and their dependents for possible infection.

MYX Mounts Fundraising Show With OPM Artists To Aid Typhoon Victims

Join MYX Philippines’ 20th anniversary benefit show happening this November 21!

Step Into Smart Fitness With Amazfit Bip U, To Launch Exclusively On Shopee

Looking for the latest smartwatch? Check out the all-new Amazfit Bip U, exclusively on Shopee starting November 23, 2020!

ISOC Land Topped Off I-Land Bay Plaza In Pasay City

In line with its promise of “Office of the Future,” the 12-storey, 24,000 sqm premium office tower in Pasay City is designed as an energy-efficient “green” building developed to meet global standards of excellence.